If your government software provider has recently been acquired, you’ve come to the right place. TownCloud was created because the consolidation of Govtech companies by Private Equity (PE) firms has made a mess of the Govtech industry. While not immediately apparent, your software company’s ownership defines everything about the relationship from the money you spend to the service experience and value you receive.
When a company is acquired, the press releases are always the same. Your trusted brand will be retained but you’ll now have the advantage of improved operations and financial stability. Unfortunately, the improved operations nearly always mean offshore call centers and the financial stability means increased costs for your organization.
The past few years have been especially painful for Govtech customers. Some customers have seen costs increase by up to 300%. Others have been forced to swap their existing systems to a version preferred by their new owners. Many customers have spent tens or even hundreds of thousands of dollars and years of time to migrate to systems that aren’t any better than the ones they already have.
The fact is that legacy systems have already been around at least a decade beyond their expected life. They have been kept alive with bolt-on front ends and patching. Vendors have realized unprecedented profits because they have failed to invest in the reengineering that was necessary. Private Equity firms have taken note of the “cash cows” available to them because customers were willing to pay more every year for nothing more than the ability to keep their existing system without changing.
TownCloud was created because we completely reject the use of obsolete technology to extract cash from customers. It’s simply wrong to charge more for less and it’s dishonest to use the term “maintenance” to justify the systematic abuse of American communities. While our competitors use Fear, Uncertainty, and Doubt (FUD) to get customers to continue to suffer with inadequate systems, TownCloud is building an increasing base of references who have made the decision to make the painless transition to our modern, efficient, and affordable systems.
What’s different about TownCloud? Everything.