The Future of Citizen Engagement.
Engage Suite
Skip the buzzwords, connect with your citizens. TownCloud Engage makes it easy for people to do business with you. We follow the Americans with Disabilities Act (ADA) guidelines to ensure you are accessible. Our built-in transparency tools build trust with citizens. Functionality is focused and simple so it is a pleasure to do business.
Agenda
Agenda provides simple and efficient creation and management of meetings, minutes, and packets. Publish your with information with a single click.
Benefits
- Saves hours preparing for meetings
- Makes it easy for council and board members to access information
- Improves public transparency
- ADA Compliant
Features
- Customizable Templates – Quickly start new agendas with 80% of the work already done. Allows you to replicate your current paper forms or design new ones.
- Unlimited Meeting Types – Use Agenda for any type of meeting you conduct in your organization, there is no limit to the number of meeting types.
- Integrated Minutes – Record minutes once, produce online and printable versions automatically.
- Automated packet generation – One click generation of agenda packets, all attachments, minutes and agenda in one easy to download folder.
311
Our 311 service is designed to connect you directly to your local government. Whether it’s reporting a pothole, noise complaint, or a broken streetlight, we make it simple and fast to get things fixed.
Benefits to the Community
- One-Click Reporting: Send reports instantly using our mobile-friendly interface—no downloads required.
- Real-Time Updates: Stay informed with status updates as your report progresses from submission to resolution.
- Interactive Map: Pinpoint exact locations with our easy-to-use map, ensuring accurate and speedy service.
Key Features
- Smart dashboard displays – Flexibly display data for your local citizens with unlimited categories and views of data.
- Easy charts and graphs – Choose from standard assortment of charts and graphs to display your metrics
- Simple data imports – Upload or enter your key performance indicators through our intuitive interface
Website
Website provides a simple, professional way for your organization to engage with the public. Give citizens a single point of contact with your community.
- Launch in 1 day
- No technical skills required
- Lightning fast and secure
- Modern, professional interface
- Zero maintenance required
- ADA Compliant
- Unlimited Attachments – Easily upload and categorize documents, forms, and reports for your citizens with just a few clicks.
- Responsive Design – Looks great on any modern desktop or mobile device without endless scroll bars or tiny fonts.
- Seamless Integration – Display agendas, renew licenses, view Dashboards without leaving the site.
- Built-in CMS – Easily create and publish content with a simplified workflow. Intuitive interface provides a real-time preview as you type.
Accessibility by Design
Built to WCAG 2.1 Level AA—the exact technical standard that the U.S. Department of Justice adopted in its 2024 web-accessibility rule for state & local government websites and apps.
- Perceivable – alt text for all non-text content, 4.5 : 1 color contrast, captions & transcripts for media
- Operable – full keyboard support, visible focus states, skip-links, no time-critical traps
- Understandable – plain language, consistent navigation patterns, contextual form hints & error alerts
- Robust – semantic HTML5, minimal & validated ARIA, tested
Broadcast
Send SMS and email alerts in seconds. Draft once, choose the audience that needs to know, then send or schedule anything, snow closures, boil-water notices, event reminders. Texts and emails are typically opened within three-to-five minutes, so your message lands before rumors spread.
Key Features
Compose Once, Reach All – Send SMS and email alerts city-wide in seconds
Target Precisely – Choose the streets, districts, or groups that need to know
Send or Schedule – Fire off snow-closure, boil-water, or event notices right away or set them for later
Beat the Rumor Mill – Texts are typically opened within three-to-five minutes, so your message lands first